FAQ

SHIPPING

How long will it take for my order to arrive?
For Domestic orders (in the US), please give 1-3 weeks. For International orders, please give 4-6 weeks. It will most likely arrive before then, but there have been USPS delays recently. 

What is Sticker Mail? 
Sticker mail means orders that have STICKERS ONLY. For orders with just stickers, I send that in an envelope which is much cheaper than putting it in a package. That is why the shipping cost is much lower compared to the other rates. But if your package has MORE than just stickers in it, I can't send it using an envelope. Hence why the shipping fees are higher because I need to use a package.

Do I have to pay international customs fees?  
Yes! Most of the time packages clear customs just fine, but in the event that this occurs, I am not responsible for any customs fees/duties/taxes. This is the buyer's responsibility! 

Why haven't I gotten my order yet? 
The postal service can take a while to ship out packages. Sometimes things get lost and it just needs a little time for it to get to you. If it's been over a month for domestic orders and over 2 months for international orders please send me an email and we can figure it out :)

Why is shipping so expensive?
I do not make ANY money from shipping prices. I prefer to keep shipping prices transparent instead of inflating the prices of my products and advertising 'free shipping' as a guise to help sell things. The cost of shipping reflects the purchase of a label from USPS, as well as the cost of the mailer + other packaging supplies. 

Ceramics are especially expensive to ship because they are very heavy. The packaging required to keep ceramic pieces safe are also quite heavy too, and this makes the cost more expensive. 

Where do you ship? 
I am currently shipping worldwide EXCEPT UK, Afghanistan, Bhutan, Brunei, Central African Republic, Chad, Cuba, French Guiana, Guadeloupe, Laos, Liberia, Libya, Martinique, Mayotte, Mongolia, Papua New Guinea, Reunion, Saint Pierre and Miquelon, Samoa, Sierra Leone, Solomon Islands, South Sudan, Syria, Timor-Leste, Turkmenistan & Yemen. 

Aside from the UK, these are all countries that the USPS has suspended service to, and is out of my control :(

RETURNS & EXCHANGES

No returns/exchanges. 
While I don't accept returns, exchanges, or cancellations, please contact me if there's any issues with your order: 'meganwangart@gmail.com' (DM's get lost!) 

Please double check your address before ordering! 
Please be sure to make sure the address you list is correct. 

PACKAGING

Can I recycle your packaging? 
Yes! Almost everything I package with is CURBSIDE RECYCLABLE! This means that you don't have to take your packaging anywhere special to have it properly recycled. I get my mailers from EcoEnclose, which means that they are made from recycled materials AND 100% curbside recyclable. I put the products in either kraft baggies or glassine (waxy looking white paper bags), which are also 100% curbside recyclable. I also use washi tape (made from rice paper). 

Occasionally though, I will re-use a plastic mailer or bubble wrap that I receive in the mail! It's good to re-use things before getting rid of them. In this case, these mailers aren't always curbside recyclable.